So… it’s been a while since I last posted. Here’s the deal. Just as I was gathering up my crap for check out yesterday morning (Thursday), Delta called and left an automated message that there was an update to my flight. I called them back to discover that my flight out had been canceled due to mechanical failure, and the next available flight out was 8AM the next day (today), going through Orlando. Robyn’s flight was rescheduled for 7AM, going through Atlanta. I’m not sure why I didn’t get the Atlanta flight, since that would be easier, but whatever.
So, we extended our rooms for a night. A little later, Delta leaves me an automated message again, saying my Philadelphia to Dallas flight had an updated flight time. Huh? When I called them, I discovered that I was somehow associated to both the Atlantic City flight and this random Philly flight — but not actually ticketed on either one. I had them cancel the Philly flight and ticket me for Orlando, then I asked them to check to see if Robyn was ticketed; she was not, and they fixed that.
Last night around 6:30-ish, Delta called again but I missed the call. I didn’t call them until around 10pm, after we heard from Robyn’s husband that Delta had called her house with an update. They had canceled our flights again, this time due to weather. I’m not sure how they cancel a 7 or 8 am flight at 10pm on account of weather, but they did (more on this in a second).
The new plans were for me to leave Atlantic City at 2:30 on Friday, but Robyn wasn’t able to get out until Saturday morning at 7. Pretty ridiculous. Anyway, I had them change my flight to Saturday at 7 so Robyn isn’t stranded alone. Oh, and I discovered that Robyn’s flight wasn’t ticketed, despite the customer service agent she spoke to saying it was. So, we fixed that. We extended our rooms for one more night. Sadly, the $39 poker player rate no longer applies; we’re getting the $109 poker player rate. Oh well.
Now … the weather. When I woke up this morning and looked outside, I realized why they canceled the flights. I mean, if a pilot tried to take off in this kind of weather, there would be trouble. He’d be blinded by the sun! It’s fucking gorgeous outside. Assholes. It’s pretty clear they were just trying to clear the flight to make room for higher-ranked Medallion members.
So, I’ve learned two things on this trip. 1) Delta will lie to you to strand you somewhere, and 2) If you want things handed at least somewhat correctly, go through the Medallion customer service line (which is what I called each time), not the general line (which is what Robyn called each time).
